Transforming How We Serve You

Client Relationship Management Team

Our CRM team (l-r): Marc Wise, Jarlene Acevedo, Brian Baille, Mike Annes and Marcos Ayala (missing is Michelle Sartin and Josh Larson)

Our New Team Approach to Serving You

We’ve always believed that our attention to customer service is one of our greatest assets (just behind not putting any chemicals down!). In our effort to continually improve your experience with Greenwise, we are excited to announce our new Client Relationship Management team.

Just in time for the spring season, we have a full team in place. Our goal is to ensure that you always have two dedicated customer service representatives at your disposal who know both you and your property.

Now, we have assigned territories, and every client relationship manager has a dedicated customer service representative working alongside them. That automatically gives you two consistent points of contact, so that when you have a question or need help, you know exactly who to call to get your answer.

“Creating our client relationship manager team is our latest effort to ensure we give our customers excellent service. With our new team in place, we have a breadth of knowledge and experience and a team that is focused on each of our clients, which helps us respond quickly to our customers’ needs.”

                                     —Austin Hall, Owner & President

Your Client Relationship Manager Team

Chicago and Elmwood Park, Oak Park, River Forest

Josh Larson is our client relationship manager for Chicago and the southwest suburbs. He’s also a certified arborist in the state of Illinois. You can reach Josh directly at (224) 296-3826 or

Silvana Poole is our customer service expert in the office for Chicago, as well as for our near western and northern suburbs. Silvana has been with Greenwise just under a year, but she has already been a huge contributor and really cares about her customers. You can reach Silvana directly at (847) 866-1930 or


Mike Annes is our Evanston client relationship manager. He has a long family history in the lawn care business, so he knows the ins and outs of taking care of your lawn. Together, Mike and Michelle will focus on Evanston. You can reach Mike directly at (847) 322-1063 or You can reach Michelle directly at (847) 866-1930 or

Northshore (Wilmette to Lake Bluff)

Marc Wise is continuing his role as the client relationship manager for the north shore. As founder of Greenwise, Marc clearly has a wealth of knowledge about the organic lawn care industry that is unsurpassed.

Working alongside Marc is Brian Baillie. Brian may be new to Greenwise but he is definitely not new to customer service. Brian considers himself an interpersonal expert, which since he worked at Trader Joe’s for 10 years, we know must be true (everyone knows how friendly those guys are!). Brian’s goal is to deliver a professional, efficient, knowledgeable and friendly experience to every client.

You can reach Marc directly at (847) 899-7914 or You can reach Brian at (847) 866-1930 or

Near Western & Northern Suburbs (From Lincolnwood to Buffalo Grove and all points in between)

Marcos Ayala has had a long career in the lawn care industry. He has been with Greenwise for the past few years as a supervisor in lawn care maintenance, so brings a lot of expertise in his new role as client relationship manager. Plus, he’s a certified landscape technician, so you can be assured his breadth of knowledge will have you covered. You can reach Marcos directly at 847-477-0469 or

Silvana, our customer service representative, covers this territory with Marcos (her background is detailed above).

If you have any questions, please feel free to reach out to your Client Relationship Team. You can reach your team at 847.866.1930. In the meantime, we look forward to working with you this spring!

CRM Team

Our in-house CRM specialists: Brian Baillie, Jarlene Acevedo and Michelle Sartin

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