Meet Our Client Relationship Management Team!
We’ve always believed that our attention to customer service is one of our greatest assets (just behind keeping your lawns safe!). In our effort to continually improve your experience with Greenwise, we wanted to update you on who your team is for any immediate concerns. As always, you can email us at firstname.lastname@example.org or call us at (847) 866-1930 and whoever answers will help you.
The goal of creating our team is to ensure you always have two dedicated customer service representatives at your disposal who know both you and your property.
With our assigned territories, every client relationship manager has a dedicated customer service representative working alongside them. That automatically gives you two consistent points of contact, so that when you have a question or need help, you know exactly who to call to get your answer.
“Creating our client relationship management team ensures we give our customers excellent service. With our team in place, we have a breadth of knowledge and experience and a team that is focused on each of our clients, which helps us respond quickly to our customers’ needs.”
—Austin Hall, Owner & President
Your Greenwise Client Relationship Management Team
Chicago and Elmwood Park, Oak Park, River Forest
We are currently looking to hire a new client relationship manager for Chicago. Austin Hall, our president and owner, as well as Abby White, our vice president, are sharing responsibilities for our Chicago territory until we find the perfect candidate.
Silvana Poole is our customer service expert in the office for Chicago, as well as for our near western and northern suburbs.
If you’ve spoken with Silvana on the phone, I’m sure her warmth and charm have come through.
Silvana has been with Greenwise a short time, but has more than 10 years of customer service experience, including growing up in the tree industry working summers for her father's company. Silvana is a native Chicagoan and recently moved back after living in Georgia to give her young son and partner a dose of freezing cold winters. You can reach Silvana at (847) 440-7935 or email@example.com.
Mike Annes is our Evanston client relationship manager. He has a long family history in the lawn care business, as well as an experienced pruner with a background in horticulture, so he knows the ins and outs of taking care of your lawn and garden. Together, Mike and Michelle will focus on Evanston. You can reach Mike at (847) 258-9131 or firstname.lastname@example.org
Michelle Sartin, our client relationship administrator and office manager, helps Mike with this territory. Michelle’s warmth and genuine desire to help customers are huge aspects of her success for the past four years at Greenwise. With almost 12 years’ experience in the customer service area, you can be assured that Michelle will make you a priority. You can reach Michelle at (224) 307-8177 or email@example.com.
Northshore (Wilmette to Lake Bluff)
Josh Larson is our client relationship manager for the north shore. For the past year, Josh managed our Chicago territory.
Prior to arriving at Greenwise, Josh worked in the tree care industry and is a certified arborist. With over 8 years of experience in managing lawn care programs, Josh is excited to be a part of a company taking an organic approach to turf care. He looks forward to working with you and hopes to become a trusted resource in helping you accomplish your landscape goals. You can reach Josh at (847) 530-8318 or firstname.lastname@example.org.
Working alongside Josh is Brian Baillie. Brian has been an integral part of our customer service team for the past few years.
Brian considers himself an interpersonal expert, which since he worked at Trader Joe’s for 10 years, we know must be true (everyone knows how friendly those guys are!). Brian’s goal is to deliver a professional, efficient, knowledgeable and friendly experience to each and every one of you. You can reach Brian at (224) 307-8188 or email@example.com.
Near Western & Northern Suburbs (From Lincolnwood to Buffalo Grove & Barrington and all points in between)
Marcos Ayala has had a long career in the lawn care industry. He has been with Greenwise for the past several years as a supervisor in lawn care maintenance and as client relationship manager.
Plus, he’s a certified landscape technician, so you can be assured his breadth of knowledge will have you covered. You can reach Marcos at (847) 477-0469 or firstname.lastname@example.org.
Silvana, our customer service representative, covers this territory with Marcos (see her background above).
Western Suburbs (Oak Brook, Willow Springs, La Grange, Hinsdale, Elmhurst and More)
Mike Wright is our Branch Manager and Turf Technician for the Western Suburbs. Mike's mission is to always achieve the best results possible for his clients. He looks forward to sharing and showing you the benefits of all-natural lawn care treatments. You can reach Mike at (630) 956-1748 or email@example.com.
Noe Nelli, our customer service team member, supports Mike in the Western Suburban territory.
Noe is a recent ETHS grad who interned with us this past summer through our affiliation with the Mayor's Employer Advisory Council program. We hired Noe to join our team and they are a winner--courteous, hard working, funny, smart and willing to tackle any and all projects. You can reach Noe at (224) 307-8191 or firstname.lastname@example.org.
If you have any questions, please feel free to reach out to your Client Relationship Team. You can reach any member of your team at (847) 866-1930 or email@example.com. In the meantime, we look forward to continuing our work with you and helping to create safer lawns for us all!